No points for my "award stay" |
I spent $270 at the property which should have earned my 3x points (since I'm Starwood Platinum) so I waited until a week after checkout and submitted the "report a missing stay" form within my SPG account. This is really easy - you can find the form in several places but on the activity screen, it's on the right hand side.
The right hand navigation contains the "Report a Missing Stay" link |
You'll need the dates of your stay, property, and rough amount you spent during your stay. It's really VERY simple. I filled out the form and within a few days I had an email from Starwood explaining that my account had been updated and the stay "properly credited." This amounted to 810 points which I value at around $25 so it was definitely worth it to take the 3 minutes out of my day to ensure they posted correctly.
Interesting enough, I also received 2 nights/1 stay towards elite qualification. Either it was my lucky day, someone made a mistake, or there's a bug in their system when retroactively fixing these issues.
All in, I spent $270 at the property for two nights (Cash and Points) and earned 2,310 Starwood points. Total value for me is around $70 so not a bad rebate on the spend. The fact that I received 2 stays and 4 nights toward elite qualification was a bonus:)
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