We only stayed one night and booked a paid reservation through Amex FHR. I booked a standard room and figured we'd get an FHR upgrade to a room with a better view. I had emailed the property to let them know that we were celebrating our 5th anniversary. They emailed back and asked for a few pictures of the two of us and said they would ensure our stay was special.
I checked the Marriott up prior to departing the Conrad and noticed we had been upgraded to a Victoria Harbor view suite with club access. What?
Upon check-in, they confirmed that we were upgraded to a suite and congratulated us on our anniversary. After check-in formalities were complete, we were handed off to Piper in guest services who took us up to our room on the 110th floor. We walked in and were blown away.
The hotel had a watermelon cake made special for us (it was really good) given Emily's gluten allergy. They had printed pictures that we sent prior and taped them to the corner glass in the suite along with balloons and a sign. They also found a wedding picture (presumably from Facebook) and had that printed along with a congratulatory note from the team.
In the club lounge, we were again congratulated on our anniversary and made to feel completely at home. Same thing at Ozone, the hotel's rooftop bar on the 118th floor.
I can't wait to write this review. Our stay was near perfect. While we both appreciated the suite upgrade, extra space, and club access, it was the staff going above and beyond that really made it special.
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