United Double Bills...and Actually Apologizes

I booked our tickets to Hawaii at united.com last week.  I logged on to my American Express account to pay my bill on my Business Gold Card (earning 3x Membership Rewards points for airfare purchases) only to discover that I had been double billed for the the tickets.

I contacted American Express to let them know and they opened up an inquiry and promised to investigate.  I also contacted United via email to let them know.

After a few days, they responded.

I was really impressed with the email and the apology.  While I did ask for 10,000 miles in my email, I wasn't expecting anything.  Impressive service if you ask me to both take care of the issue and provide some "goodwill" compensation.

The 10,000 miles have already posted to our accounts and the duplicate billing issue resolved.  Thanks United!