May 2, 2014

How Low Can Your Mileage Balance Go?

I recently made a change to a complicated award reservation which involved merging two reservations...one that used miles from my account and the other that used miles from Emily's account.

It took about 30 minutes on the phone with a very nice and devoted United rep to get everything figured out.  In the end, the merging of two different one-way reservations saved me 35,000 miles and about $150 in taxes so it was definitely the right move.

Once everything was ticketed and the call was complete, I logged on and looked at both of our United balances.  Emily was +70,000 miles...I was -35,000 miles.  That actually made sense I just didn't realize when I was on the phone where the miles originally came from.


At the moment, I'm currently sitting in United MileagePlus jail.  A place I have never been before.  I am actually shocked that their systems allowed the change since I technically "owe" them 6,826 miles!!

I don't anticipate any issues with the ticket since I will be out of jail after a few flights in May but pretty crazy that United's infrastructure is so bad that it allowed something like this!

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