Why Buying Points at the Margin is a Good Idea

I'm working on another trip to The Maldives and unfortunately was a bit short of points to lock in the hotel (the most important part of any Maldives trip).  Especially given the challenge of finding hotel award availability along with flight awards, locking in the hotel portion when it matches with flight availability is key.

While we loved our stay at the Park Hyatt during the last visit, we wanted something a bit closer to Male to maximize our time.  There are only a handful of point redemptions at the moment and the Conrad was essentially our only other option that met our requirements.

Conrad Maldives

How Long Does it Take for Singapore Airlines Miles to Refund After an Award Cancellation?

Singapore Airlines offers some of the most lowest cost award redemption change/cancellation fees of any airline.  For a complete overview, Lucky has a great post on change/cancel fees for all airlines.

Cancelling an award booking costs $30 USD and changing one costs $20.  That compares very favorably to United which will charge (without status) $200 to get your hard earned miles back in your account in the event of a cancellation!

Singapore Airlines First Class IFE

I recently had to make a change to an award that required a redeposit of miles.  Unfortunately you can't do this online and have to call.  Singapore Airlines has great customer service (24 hours) in the US and it only took 10 minutes to process the cancellation for the $30 fee.

Dom or Krug on SQ

The agent informed me that the taxes would be refunded to my credit card in 6-8 weeks and the miles refunded back to my account within 5-7 business days.

What?  That is an eternity to wait when award availability is limited.  Well good news - I can report that the miles posted back to my account in ~36 hours.

Singapore Airlines BMW designed First Class (777-300ER)

I did process the cancellation on a Sunday so perhaps that slowed things down.  Either way, being able to rebook within a couple of days was no big deal and the new award was still available once the miles were safely back in my KrisFlyer account.

Starwood Selling Points at 35% Off

Starwood is currently selling Starwood Preferred Guest points at a steep discount.  35% to be exact.  But only to American Express SPG cardmembers.  This is the biggest discount on the price of points in a long time (maybe ever).  For context, last year they were selling points at a 25% discount.

Given that Starwood provides the ability to transfer SPG points to airline miles at a 1.25:1 ratio (for most programs, you can essentially buy airline miles through this sale for ~1.82 cents each.  While that is a great deal, I wouldn't purchase points to use for hotels or flights speculatively.  However, this can be a great way to top off an account.

Starwood ordinarily sells points for 3.5 cents so with the discount they are going for 2.28 cents per point.  Keep in mind you can only buy 30,000 points in a calendar year.  That makes the cost of 30,000 points $682.50.

While you may be able to get north of $700 value out of 30,000 points, you may actually get more value out of purchasing the points and transferring them to an airline partner in order to redeem for a premium cabin award as 1.82 cents is well below the cost that airlines typically sell miles.

Here is the direct link to the promotion.

If you haven't read my primer on buying points/miles, check it out here.  If you are interested in signing up for the American Express SPG card (personal or business) I'd be happy to send you a referral - feel free to shoot me an email.

Award Availability on Lufthansa's Denver to Munich Service

I've written several posts on Lufthansa's brand new (started this week) service from Denver to Munich.  While the route won't have first class forever, availability is quite good at the moment.  

New routes are often great places to look for award availability especially "lower tier" routes like this one.  For those of us living in Denver, having another nonstop option to Europe is awesome.

Keep in mind that Lufthansa only makes first class award seats through partners (i.e. United) available 15 days in advance.  So if you want to fly first class (before it goes away) on this route, you'll have to wait until the last minute.

Here is what first class looks like this month:

As you can see, 8 of the next 15 days have a seat available in first class on the nonstop flight.  This will cost you 110,000 United MileagePlus miles and $55.60 in taxes and fees (one-way).  Close-in business class availability is also quite good at 70,000 miles and $55.60 each way.  

Beyond that, there are only a handful of days this summer with availability in economy or business class.  Hopefully that opens up over time.  I am looking forward to trying the new service out in first class before it's removed next year!

Review: Abu Dhabi US Immigration Pre-Clearance

During our trip home from London and Abu Dhabi, we were able to use the pre-clearance facility to clear immigration and customs in Abu Dhabi.  If you're ever traveled to Canada, you've experienced a pre-clearance facility.

Essentially you are cleared to enter the United States prior to departure via a US Customs and Border Patrol facility that is managed and staffed by US officers.  Once through the checkpoint, you're in an isolated area prior to departure.  When you land back in the US, you head straight to baggage claim or the curb.

Beyond Canada, there are pre-clearance facilities in the Caribbean, Ireland, and in Abu Dhabi.  We've traveled to Vancouver and Toronto recently but I was interested to see how the experience differed on another continent.

Etihad AUH Premium Lounge bar

After a couple of hours in the Etihad Premium Lounge, we headed back into the terminal towards the pre-clearance facility which was well marked with signage.  At this hour (2AM) the facility was pretty empty despite three (JFK, Chicago, San Francisco) US bound flights.

We passed through another security checkpoint before entering the pre-clearance facility.  The hall looked like any other US immigration checkpoint complete with USCBP officers and pictures of The President and Secretary of Homeland Security on the walls.

The facility contained a half dozen or so Global Entry kiosks.  We soon had our printouts and were headed to speak to a USCBP officer before leaving the UAE.  Kind of a surreal feeling.  We were through after 30 seconds or so of conversation - essentially "back in the US" with 45 minutes to go before boarding.

Etihad AUH US pre-clearance lounge setup

Etihad has built a lounge specifically for these US bound flights which although small, was perfectly serviceable for 45 minutes.  The lounge contains a small amount of seating, a bar, food offerings, and restrooms.  We had a coffee and a few snacks before heading out to board the waiting A380 bound for JFK!

Waiting for us on the plane

I had heard horror stories about long lines and mismanagement of the pre-clearance facility.  That doesn't seem to be the case any longer.  Everything was clean and efficient - in many ways a more pleasant experience than going through this process in the US.  When we landing at JFK, we were in baggage claim in 10 minutes claiming our bags before our Etihad Chauffeur whisked us off to The New York EDITION!

How to Get Started with Miles & Points

I'm often asked how to get started with this hobby.  Many people are intimidated by the vast amounts of knowledge (often times conflicting) and advice on the internet.  While I don't have any earth shattering advice, I do think the most important step in starting in this hobby (or any other hobby for that matter) is just to start.

Start learning, start reading, start asking questions, start experimenting.  The same advice could be said about a new workout, a new sport, a new skill, a new job, etc...

If you are interested in reading about how I got started, you can check out part one and part two or click on the "About Me" tab on any page of the blog.

Flying Lufthansa First Class - complete with tarmac transfer

Beyond just starting to read/learn/question, this is a hobby in which having a goal is very important.  It's key to understand how you want to travel, when, with how many people, your dream destinations, etc...

Once you have a handle on the answers to these questions, you can start to craft a strategy before you begin accumulating points.

Champagne in Singapore

One challenge in this hobby is the accumulation of points in disparate accounts without a goal.  This can lead to hundreds of thousands of "orphaned points" in which you have a lot of points but not enough to redeem any of them for anything cool.  Thus the need to have a goal and a strategy before you start applying for credit cards, maximizing spend bonus categories, dining out, or shopping online.

I don't believe this is a "10,000 hours" type hobby.  After a year of effort, I knew a lot,  After two years even more.  After four years of concerted effort, I'm pretty much an expert in a lot of the basic strategies so maybe more like a 1,000 hour hobby.  I've earned and burned more than 5,000,000 miles and points for my own travel and helped others earn and burn millions more to help them make their travel dreams come true.

So get started today by reading more on this blog (and others) and drop me a line if you have any specific questions.

Getting Started With Credit Card Signup Bonuses

This is an update to a post I wrote back in 2014.  While the specifics have changed a bit, the strategy remains the same.

The last few years of traveling have been unreal.  We've taken trips to Hong Kong, Maldives, Dubai, London, Singapore, Amsterdam, Paris and Bangkok!

Hong Kong!

Many of you have asked us how we afford to go on all these trips.  The answer is pretty simple…we pay less per trip than the price of an economy ticket from the US to Europe.

Etihad First Class Apartments